Refund policy

At qiqishop8.com, we want you to be completely satisfied with your purchase. Because many of our products are showcased live on TikTok, we offer a straightforward 30-day return policy to ensure a smooth shopping experience.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products or personalized items ordered during TikTok livestreams.

• Clearance items or gift cards.

3. How to Start a Return

To start a return, please contact us at support@qiqishop8.com.

• If your return is accepted, we will send you instructions on how and where to send your package.

• Note: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective). Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon reception. Contact us immediately at support@qiqishop8.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Contact Us

For any return or refund questions, please reach out to us:

• Email: support@qiqishop8.com

• Website: qiqishop8.com